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COVID-19: Ch, ch, ch, changes

Updated on 24th March 2020.

We wanted give our gratitude to all those who have continued to support us during this time. To the local community, wider beer community and family and friends who have rallied round to support us, we are eternally grateful.

The support shown for us and other independent businesses has gone a long way to help us remain positive and determined to stay in business.

However, as the situation and circumstances change, we too have to adapt and protect the community around us.

When we look at the trajectory path that the UK is on, it’s clear that there are some rough times ahead.

 

We don’t want to be encouraging people to come out, and whilst your support is incredible, we feel that it would be selfish of us to do so at this time.

So, contrary to our original thoughts, we will be closing the taproom completely, and will be operating ONLINE ONLY. 

Online Shop

DB beers – visit our online shop HERE 

Guest stock 

We will be adding guest stock to the online shop shortly.

Online shop FAQs

When can I expect my delivery?

If you order Mon- 2pm on Thursday you will receive your order the next day.

Orders placed Thursday after 2pm -Sunday will be shipped on Monday for delivery on Tuesday.

Please note: During the COVID-19 Epidemic, we cannot guarantee delivery times as courier services are overwhelmed. If you are concerned please message cheers@doublebarrelled.co.uk

Who can order?

We can only sell and deliver to people over the age of 18.  We reserve the right to refuse the delivery if the person receiving the order looks under 25 and is unable to provide appropriate identification.

Where do you deliver to?

We deliver to England, Wales and Mainland Scotland.  For shipping outside of these areas but within the UK & Ireland please contact us at cheers@doublebarrelled.co.uk as prices and delivery times vary.

Unfortunately we do not deliver outside the UK & Ireland as yet.

Delivering to flats

During the COVID-19 Pandemic, we ask that all local deliveries in flats that the person will collect the parcel from us at the entrance. We will attempt to call ahead to arrange. Thank you!

How much is delivery?

National – All orders under £50 are charged £5.99 for delivery, orders over £50 are free delivery.

Local – All orders over £30 will be eligible for free delivery for the following postcodes only: RG1, RG4, RG5, RG6, RG30, RG31.

All local orders will be fulfilled by “non-contact” deliveries – we will ring the doorbell but the parcel will be left on your doorstep and we will watch you collect it. If you are a key worker and unlikely to be in the house during deliveries, please feel free to message cheers@doublebarrelled.co.uk and we can look into a better time for you.

What do I do if there is a problem with my order?

Please contact cheers@doublebarrelled.co.uk

How can I return my order?

Beer- we are not able to offer refunds on this due to the nature of the product.  If your product arrives damaged please contact cheers@doublebarrelled.co.uk or call us on 01189428390

Guest beer

We will be adding guest stock to the online shop shortly.

Growler Fills

Due to the COVID-19 pandemic, we will no longer be filling growlers on site.

Stay positive

Whilst we all enjoy it, we do know that beer is not an essential thing to the world and whilst it really sucks that we maybe down for a bit, we must do it to protect the NHS and save lives!

 

A note on our team

Moving forward, for the safety of the team, it will be only Mike & Luci working from Wednesday onwards, where there is work to do. All production has ceased (for now, you thirsty bunch).

We will most likely to move to local deliveries only from the week beginning 30th of March, these will be handled in whole by Mike + Luci (who are isolating together) only.

We would like you to know that, thanks to your support, we have not made any of our team redundant and that they will all be paid over the next few months whilst we can continue to do so.

Finally, thank you again for your support during this difficult time.

But most importantly please, stay safe, stay isolated + indoors and keep washing your damn hands!

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